Privacy Policy for Great Yarmouth Live
1. Introduction
At Great Yarmouth Live, accessible via greatyarmouthlive.com, we are deeply committed to protecting your privacy, ensuring the confidentiality, integrity, and lawful processing of your personal data. This Privacy Policy outlines our practices in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the California Consumer Privacy Act (“CCPA”), and serves to inform you of your rights and our responsibilities regarding the collection, use, disclosure, and safeguarding of personal information. We adhere rigorously to a privacy-first approach in all our operations.
2. Scope of This Policy and Our Role as Data Controller
This Privacy Policy governs the processing of personal data collected through your interaction with the greatyarmouthlive.com website and associated services. For the purposes of applicable data protection laws, Great Yarmouth Live acts as the “Data Controller” when determining the means and purposes of personal data processing. If you interact with our platform as a resident of the EU, EEA, or California, specific rights and provisions outlined herein will apply.
3. Categories of Personal Data Processed
We may collect and process the following categories of personal data depending on your interactions with our website:
a) Usage Data: Includes data about your browser type and version, operating system, device identifiers, IP address, geographic location, referring source, length of visit, pages viewed, session data, and site navigation paths.
b) Account Data: Includes full name, billing and delivery addresses, telephone number, email address, account credentials, and any other personal identification data provided during account registration or updates.
c) Profile Data: Includes purchase history, saved preferences, account settings, on-site behavior, and engagement with specific content or services offered via greatyarmouthlive.com.
d) Communication Data: Includes records of correspondence with our customer support team, feedback submitted, inquiry details, chat logs, and any contact form submissions.
e) Technical Data: Includes device information (model, manufacturer), network environment, system configuration, browser specifications, screen resolution, time zone settings, and performance diagnostics.
f) Transaction Data: Includes order details, payment method, transaction timestamps, delivery confirmation, billing history, and refund activity. Note: Financial transactions are processed by third-party payment vendors and not stored in full on our systems.
g) Preference Data: Includes your consent or withdrawal for receiving marketing communications, notification subscriptions, category interests, regional preferences, and survey responses.
4. Legal Bases for Processing Personal Data
We process your personal data using the following lawful bases, as required by GDPR:
– Consent: Where you have given us clear permission—for example, by subscribing to newsletters or accepting non-essential cookies.
– Contractual Necessity: To fulfill obligations under a contract with you, such as the provision of goods, services, or customer support.
– Legitimate Interests: To enhance security, improve our website experience, and communicate relevant offers, where such interests are not overridden by your rights.
– Legal Obligation: When required to comply with applicable law, regulatory obligations, or enforceable governmental or judicial requests.
5. Your Data Subject Rights
Subject to applicable law, you have the following rights with respect to your personal data:
– Right of Access: Request confirmation and obtain a copy of the personal data we hold about you.
– Right to Rectification: Request correction of inaccurate or incomplete data.
– Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data, subject to legal retention exceptions.
– Right to Restrict Processing: Request limitation on how we process your data in specified circumstances.
– Right to Data Portability: Receive a commonly used, machine-readable export of your personal data and transmit it to another controller.
– Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.
To exercise any of the above rights or for more information, contact us at [email protected].
6. Security Measures
We implement robust technical, organizational, and administrative measures to ensure the security and confidentiality of your personal data. These include, but are not limited to:
– End-to-end encryption (SSL/TLS) for data transmission.
– Access controls and authentication protocols to restrict internal data access.
– Regular data backups with integrity verification.
– Ongoing staff training on data privacy best practices and breach mitigation.
7. International Transfers
If your personal data is transferred outside the European Economic Area (EEA) or other jurisdictions with protective adequacy determinations, we ensure appropriate safeguards are in place. These include the implementation of Standard Contractual Clauses approved by the European Commission or reliance on service providers certified under recognized data protection frameworks. We take all reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with applicable legal, tax, accounting, or reporting obligations. Retention periods vary by data type:
– Account Data and Profile Data: Retained for the duration of your account and deleted within 60 days of account closure.
– Transaction Data: Retained for up to 7 years for financial and auditing compliance.
– Technical and Usage Data: Retained for 24 months for analytics and performance optimization.
– Communication Data: Retained for 36 months or until resolution.
Upon expiration of the applicable retention period, personal data is securely deleted or anonymized.
9. Cookie Policy
We use cookies and similar technologies to enhance the user experience on greatyarmouthlive.com. The categories of cookies we use include:
– Essential Cookies: Necessary for the operation of the website and to enable core functionalities like page navigation and access to secure areas.
– Functional Cookies: Enable enhanced functionality and customization, such as remembering your preferences or language setting.
– Analytics Cookies: Collect aggregated information regarding site usage and performance to improve how the site works.
– Performance Cookies: Monitor load times and responsiveness to enhance the platform’s delivery capabilities.
10. Cookie Management and Compliance
Upon your first visit, you are provided with the option to manage your cookie preferences through a consent banner in accordance with GDPR and CCPA requirements. You may withdraw or modify your consent at any time via our Cookie Settings interface or through your browser’s cookie controls.
Residents of California may request to opt out of the “sale” of personal data (as such term is broadly defined under CCPA) by contacting us or setting cookie preferences accordingly. We honor browser privacy signals, such as “Do Not Track”, where applicable.
11. Children’s Privacy
greatyarmouthlive.com does not knowingly collect, use, or disclose personal information from children under the age of 13. If you believe we have inadvertently collected such data, please contact us at [email protected] so that we can take necessary actions to delete the information. We encourage parents and guardians to supervise their children’s internet use and to help enforce this Policy.
12. Policy Updates
We reserve the right to update or modify this Privacy Policy at our discretion in response to legal, operational, or service changes. Where appropriate, we will notify users of significant changes via site banner, email, or other appropriate methods. Continued use of our website constitutes your acceptance of any revised terms.
13. Contact Us
Should you have any questions or concerns regarding this Privacy Policy, our handling of your personal data, or your rights under applicable data protection laws, please do not hesitate to contact us at:
Email: [email protected]
Website: https://greatyarmouthlive.com
We are committed to full compliance with privacy legislation including the GDPR and CCPA. We welcome your inquiries and remain determined to uphold the highest standards of data privacy and user trust.